Refund policy

Eligible items may be returned within 15 calendar days of delivery.

Exchanges

We do not offer exchanges or accept returns for an incorrect size, design, or quantity selected at checkout. Please review your footwear size and all order details before purchasing.

Returns

To be eligible for a return:

The item must be unused, undamaged, and in its original condition.
Original packaging, tags, and accessories must be included.
Footwear may be tried on indoors for fit but must show no signs of outdoor wear.
You must contact us within 15 days of delivery.

To request a return, email cs@sandalstep.com with your order number and reason for return.

Please do not send your item back before contacting us. Our products may be fulfilled from different warehouses, so the return address may vary. The sender address on your package may not be the correct return address.

Free Returns

Eligible orders may qualify for free return shipping within 15 days of delivery.

If your return qualifies, we will provide the appropriate return instructions or prepaid return method. If free return service is unavailable and an eligible return is due to a change of mind or personal preference, return shipping may be the customer's responsibility.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 15 days with your order number and clear photos or videos.

Once verified, we may provide a partial or full refund as appropriate.