Shipping policy

Dear Customers,

Thank you for shopping with Sandal Step. We work with trusted fulfillment and logistics partners to deliver your order safely and efficiently.

Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. During holidays, sales events, or periods of high order volume, processing may take slightly longer.

Shipping Method & Delivery Time

Orders will be shipped using the most appropriate and economical shipping service available for your destination.

Depending on the destination, the carrier may include USPS, UPS, FedEx, DHL, Cainiao, SpeedX, or another local delivery partner. We cannot guarantee or allow customers to select a specific carrier.

Once shipped, orders typically take 7–15 calendar days to deliver.

Delivery times may vary depending on your location, customs processing, local carrier operations, weather conditions, holidays, and other circumstances outside our control.

If your order has not been delivered within 30 calendar days after shipment, please contact us. We will investigate the shipment and provide an appropriate solution if the package is confirmed lost or undelivered.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 3–7 days to appear or update after shipment.

You can also track your package through:

17TRACK: https://www.17track.net/en

If your tracking information has not updated for an extended period or your package has passed its estimated delivery time, please contact us.

Multiple Packages

Some products may be fulfilled from different warehouses.

As a result, an order containing multiple items may arrive in separate packages at different times.

You will not be charged additional shipping fees beyond the amount shown at checkout.

Shipping Rates

Our shipping rates are:

$7.99 for the first item.
$3.00 for each additional 0.5 kg of order weight.
Maximum shipping charge: $46.99 per order.

The final shipping cost will always be displayed at checkout before you complete your purchase.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once fulfillment has started.

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or another delivery issue, please contact us.

Please do not return products to the sender address printed on the package.

Our products may be fulfilled from different warehouses, and the sender address may not be the correct return location.

For returns or exchanges, please contact us first and follow our Return & Refund Policy.